Broken business processes? Work taking longer than it should? Sales falling through the cracks? These are all common signs of a business that can benefit greatly from working with a Zoho implementation specialist. Let’s start the conversation about how we can help transform your business into a streamlined model of efficiency.
When you’re considering implementing a new system, such as Zoho One or Zoho CRM, it’s so important to work with a local team. Many companies try to outsource their software development work overseas and the results are rarely what they expect. Communication issues, different time zones and a lack of local market knowledge all contribute to less-than-satisfactory results.
We’re an Australian-based company with offices in Sydney, Melbourne and Brisbane, and our team has countless years of experience in Australian business. We work to understand how your business works, and we’re available during the times that you need us.
The Australian business landscape is different from other parts of the world, and we understand that. Our team members have significant experience in all types of Australian industries, and this local knowledge helps us to understand your needs better.
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All of our work is project-managed right here in Australia, which means you always have a point of contact during business hours if you need us. Our consultants work closely with you to ensure not only that you get a product suited to your needs, but also to ensure a smooth build process.
Sometimes, particularly early in the software implementation process, more can be achieved by meeting face-to-face. We conduct half-day process discovery workshops to identify automation opportunities, and we collaborate and consult extensively before we recommend solutions. Face-to-face service often builds a stronger relationship and understanding of your business from day one.
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As a recognised Zoho Partner, we’re fully equipped with not only the skills and knowledge but also the support to ensure a successful design, development and implementation of your new system. Our team has undertaken several hours of training specifically on Zoho products, and more importantly, how to customise them to suit your needs. This puts us in the perfect position to deliver quality results.
When you choose us as your Zoho implementation specialist, you get a professional service every time. All of our customisation and integration work is performed by skilled professionals who work within the Zoho ecosystem every day.
We talk a lot about software and technology because it’s a big part of what we do. But the more important aspect of our business is humans. Technology is terrific to support the work that humans do, but it can never replace the creativity, critical thinking and emotional aspects of business that only humans can provide.
That’s why we start every consultation looking at the human side of your business. For example, can repetitive, mundane tasks be automated to improve accuracy while also freeing your staff up for more strategic work? While we understand that implementing a Zoho system to improve your business is extremely valuable, we take the approach that all software should support the work of humans.
To say that we’ve worked on a lot of Zoho projects would be an understatement. We’ve helped so many businesses transform the way they operate, increase efficiency and realise greater growth opportunities as a result of the systems we develop. So, needless to say, along the way we’ve also formed a very structured, project management approach to every Zoho implementation we work on.
We’d love to invite you to discover a cleaner, smoother, and more efficient way of handling software development and implementation projects. Here’s how we work to deliver results on budget and on time.
It all starts with a consultation. From a half-day workshop to learn more about your business processes to in-depth planning discussions, we treat every project as a collaboration. We take the time to understand your business because that’s how we deliver tailor-made solutions that meet your goals.
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Broken or inefficient business processes cost you time, money, lost revenue and also cause a decrease in staff satisfaction. Needless to say, we focus heavily on understanding your business processes so that we can recommend, develop and customise the right software solutions. Fixing an inefficient process is the best way to improve productivity.
Our collaborative approach can take a number of weeks or even months depending on the size of the project. This allows us to thoroughly plan how we can best configure Zoho products to meet your needs. You’re involved at every step of the process to ensure we deliver products to your specifications.
This is the stage where we start building automations, custom software applications such as client portals, and a whole lot more. The development phase is always staggered, with testing and your feedback being addressed while we move to the next development phase. This ensures all bugs are fixed without delaying the overall project.
We take a highly structured approach to product delivery. During this stage, we also work with you to guide the change management process. Onboarding of team members also begins here, ensuring everybody is ready for the next step – training.
Our comprehensive training program is rolled out in two parts. Firstly, we train all of your admin users thoroughly. Admin users will be the first point of contact for your staff members, so this part of the training is thorough and intensive. From there, your admin users can take ownership of the system.
Secondly, we train all of your staff on how to use the new system. This training can be user-specific depending on people’s roles, but ultimately they will have the skills, knowledge and tools to hit the ground running when your system is launched.
When you choose us as your Zoho implementation specialist, you also get ongoing help desk support. Once the help desk service is activated, your admin users can escalate 2nd Level support queries to our help desk for swift attention. Don’t worry, we won’t leave you hanging when development and training are finished.
We’re so confident in our work and the systems we develop, that we offer a lifetime warranty. So, if something stops working the way it was intended, we’ll fix it for you under warranty, free of charge. You can also count on any fixes being completed quickly because we understand that system issues impact your business.
If you asked us what’s one thing that separates us from the rest, it’s our deep understanding of business processes. When you identify a need for software and systems improvement, you don’t need someone throwing a range of cookie-cutter solutions in your direction. What you really need is a team that will work to understand the way you operate now, identify pain points, and determine which solutions will work best for your unique situation.
As experienced Zoho implementation specialists, we understand that it all starts with business processes. If yours aren’t working as well as they should, or you’re wasting time and money because of inefficient processes, these are exactly the problems we work to solve. With comprehensive consultation and collaboration at the start of our relationship, we’ll find the right solutions for you.
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