Zoho
Implementation
Do you need implementation, customisation and ongoing support for your Zoho products? As a trusted partner, we’re your Zoho implementation specialists.
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Zoho
Implementing Zoho One, Zoho CRM and Other Applications
The Zoho suite of products offers businesses a chance to completely transform the way they work – for the better. If you’ve identified that your business processes are broken, or you need increased fluency in your daily work, Zoho has a solution. But unlike off-the-shelf software, working with a Zoho implementation specialist ensures that you get all the features and individual apps to suit your business needs.
From accounting to CRM functions and so much more, we implement, integrate and customise all Zoho software according to your business goals. We take the time to understand what your daily work looks like, so we can implement the systems, workflows and processes to make life easier for you and all of your staff. There’s a Zoho app for everything, meaning you can automate more processes, provide better service to your customers, and allow your human staff members to work on less mundane and repetitive projects.
Deep understanding of correct Zoho implementation procedures
When you’re looking for software and other technological business solutions, it’s extremely frustrating to deal with people who use incorrect implementation procedures. This can damage your business considerably, whether it results in faulty workflows, constant system errors, poor customer service and even sub-standard support. Working with unprofessional software companies is likely to cost you far more in the long run than you save upfront.
We do things differently.
As a certified Zoho partner, we have a deep understanding of the correct way to implement systems and customise them for your needs. Like anything in life, there’s a right way and a wrong way to do it, and we always get the job done right. Choose a professional team from day one, and your business will reap the benefits for years to come.
Business Process Engineering
Do you often hear phrases in your workplace like, “We’ve just always done it this way,” or something similar? This mindset usually indicates that there are much better ways of doing things. You just haven’t found them yet. Plus, when trying to run a business, it’s so easy for your focus to be pulled away from analysing and improving your processes.
That’s where we come in.
We’re not just all about technology and software. Our goal is to give humans the tools they need to work better. Much of our work is centred around business process engineering. That is, identifying and mapping your business procedures, finding areas of improvement and implementing the correct software to deliver sustainable and scalable solutions.
Thorough
Consultation
Everything we do starts with a thorough consultation. Have you ever dealt with a company that walks into your business and starts offering solutions before they understand the problem? We understand how frustrating that can be, and it’s why we put so much emphasis on consultation and communication.
From your first conversation with us, we make it our job to listen and learn. Ultimately, our service is all about addressing your needs. We develop and customise software solutions that align with your business goals, and we’ll never try to sell you solutions for problems that don’t exist. It’s our job to understand your needs before jumping to solutions, and that’s why consultation is such a critical part of our process.
Strong Focus on Daily Business Operations
What makes your business tick? Is it the products and services you sell? Your customers? Your staff? In a successful business, the answer is all of these things. But without clearly defined processes that make sense, your daily operations simply don’t run as smoothly as they should. Your processes, procedures and workflows are unique to your business, with both staff and customers interacting at various touchpoints along the way.
We take the time to understand the ins and outs of your daily work, identifying daily tasks and processes that can be fully automated or significantly improved. As a recognised Zoho implementation specialist, we have complete confidence in our ability to develop and implement Zoho products that meet your unique needs.
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Regular Progress Meetings
Do you want to be kept informed of how your Zoho implementation is going? We know we would! There’s nothing worse than consultants, software teams or indeed any professional service, and being increasingly left in the dark while the work takes place. A lack of communication and updates makes you nervous, as it should.
We hold regular meetings with you, twice a week if necessary, to keep you up to date with progress. This is to make sure that the system is being built exactly to your specifications. With regular testing throughout the build process, this regular communication ensures the system build process keeps moving without being stalled. The result is a more effective, reliable system built faster.
Change Management
Remember we mentioned that your staff are just as important as your products and customers? With any change, you’re likely to experience some resistance. Staff members who are set in their ways and comfortable with existing systems can be hesitant or even fearful of new technology. This can’t be understated, because, without buy-in from your staff, implementation of new systems becomes difficult.
In addition, staff engagement is another crucial part of running a successful business. That’s why you’ll probably find you have to nurture your people through a change like this. Don’t worry, though. As we said, we’re about bringing humans and technology together, so we understand the change management challenges you could face. We help you through this period of adjustment, providing thorough training at all levels, as well as ongoing support.
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Systems Built for Your Exact Needs
The Zoho suite of business applications can be tailored to suit your needs. However, to get maximum value, you need a team of developers who understand your business and have the skills and knowledge to implement new systems correctly. Zoho has a huge range of apps, but you may find that you simply don’t need them all. That’s where our understanding of your business is crucial because we recommend building your system to suit your exact needs.
In addition, building workflows and automation into your daily work is a huge benefit, but only if the new system supports your business goals. Don’t settle for cookie-cutter solutions, because we’re here to help you get more from your systems and processes.
All the Training You Need
Are you worried about the impact a new system will have on your staff and daily operations? When you work with a professional Zoho implementation specialist you can put those worries aside. Our process includes training at all levels of your business.
Firstly, we assist with the onboarding of all team members into your new system. We then provide thorough training to your administration team who can take ownership of the new system. Finally, we offer training for all staff members, ensuring they have the tools and knowledge to successfully transition to a new system.
Ongoing Support
While our training program is extremely thorough, we understand that people often need ongoing support. We’ll give your admin the appropriate training to be able to assist your staff members, but we even go a step further.
If your admin users are unable to resolve a staff member’s concern, they are always supported by our professional help desk. 2nd Level support is offered to all of our clients, so if you need assistance in the future, we’ll still be there for you.
Lifetime Warranty
There aren’t many things you buy these days that come with a lifetime warranty. But when you choose us as your Zoho implementation specialist, that’s exactly what you get. If something stops working the way that it should, we’ll fix it for you as part of our lifetime warranty. We’re extremely confident in the solutions we provide, and that’s why we’re willing to offer a lifetime warranty to protect your investment.
